Terms of Service

1. Services and accounts

These Terms cover the Hast websites, platform, and the products and related services offered through them, including but not limited to Task Agent, Advanced Agent, GTM, and FDE services. Features, allowances, and deliverables are subject to the purchase page, order, or written agreement. A separately signed agreement takes precedence within its scope.

You must have legal capacity to contract and any authority needed to represent your organisation. You are responsible for managing your account, credentials, and member permissions. Unless there is evidence to the contrary, we may rely on instructions issued through your account. Notify us immediately of unauthorised use.

2. Acceptable use and authorisation

You are responsible for the legality of, and necessary rights to, your data, content, and instructions, including notices, consent, and unsubscribe arrangements for GTM outreach. You must not infringe rights, commit fraud, send unlawful marketing messages, scrape data without authorisation, bypass restrictions, disrupt services, or reverse engineer where not permitted by law. Without written permission, you must not resell services or copy, mirror, or distribute our platform content.

You authorise the services to access systems, process data, and perform actions within your configured permissions and instructions, including ongoing or scheduled tasks. You must verify outputs, carefully approve important actions, and back up your materials. You are responsible for consequences caused by your incorrect instructions, improper authorisation, or misuse. AI outputs are not professional advice and must not be the sole basis for significant decisions.

3. Fees and cancellation

Services may be charged by subscription, usage, or project. Prices, taxes, allowances, and payment arrangements follow the information shown at purchase or the written agreement. Subscriptions identified as automatically renewing renew and are charged at the agreed intervals until cancelled. Cancellation generally takes effect at the end of the current billing period; accrued fees remain payable.

Except where required by applicable law or agreed otherwise in writing, payments are non-refundable and unused allowances cannot be exchanged for cash. Plan changes follow the purchase page or order. Price changes apply to renewals or new orders after notice. We may suspend services for overdue payments.

4. FDE and third-party services

FDE deliverables, schedules, acceptance, maintenance, and fees follow the written agreement. Requests outside the agreed scope may incur additional charges. Delivery dates may be adjusted for delays caused by the customer failing to provide timely materials, access, or cooperation. Unless agreed in writing, project fees exclude ongoing maintenance, hosting, and third-party charges. We provide FDE services with reasonable skill and care but do not guarantee particular business outcomes.

Third-party models, data, links, and connectors are provided for convenience, without endorsement or guarantees of their content, security, or availability. Services you connect yourself are governed by third-party terms, with fees payable as agreed. To the extent permitted by law, we are not responsible for third-party failures, account restrictions, content errors, or rule changes that are not caused by our breach or fault.

5. Content, intellectual property, and confidentiality

You retain your rights in inputs and customer materials and grant us a limited licence to process them as needed to provide, maintain, and protect the services. To the extent permitted by law and our rights, you may use outputs generated for you. We do not guarantee that outputs are exclusive or eligible for intellectual property protection. Third-party materials remain subject to their rights and licences.

We or our licensors retain rights in the platform, trademarks, existing technology, and general-purpose tools. You receive only a limited, non-exclusive, non-transferable licence to use the services as agreed. Rights in FDE deliverables follow the written agreement; absent an agreement, full payment grants only permission to use them for your own business, without transferring underlying technology rights. We may use voluntary product feedback that contains no confidential information to improve services without compensation.

Each party must reasonably protect the other party’s non-public information obtained through the services and disclose it only for performance of the agreement to personnel or providers who need to know and are bound by confidentiality obligations, except for legally required disclosures. Personal information is also covered by our Privacy Policy.

6. Platform management and termination

We reserve the right to change features, access conditions, and usage limits, and to refuse or discontinue free, trial, or test features. If we reasonably suspect violations, non-payment, abuse, or security risks, we may restrict access, pause tasks, remove related content, or terminate accounts, without prior notice when necessary. For materially adverse changes to purchased services, we will give advance notice where reasonably practicable and handle them under applicable law and the order.

Stopping use or closing an account does not discharge accrued payment obligations. On termination, access licences end and data is handled under the Privacy Policy and applicable agreements. We have no obligation to retain or restore data indefinitely. Payment, intellectual property, confidentiality, and liability provisions survive according to their nature.

7. Disclaimers and limitations of liability

Except as expressly promised in these Terms or a written agreement, services and content are provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee accurate, complete, or timely content, or uninterrupted, error-free, or absolutely secure services. Product descriptions, demonstrations, roadmaps, and projected results are not commitments to future features or business outcomes.

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or loss of profit, revenue, goodwill, business opportunities, or data, even if advised of their possibility. Whether a claim arises in contract, tort, or otherwise, our aggregate liability for the relevant services is capped at the total fees you actually paid for those services in the 12 months preceding the event giving rise to the claim. These limitations do not apply to fraud, death or personal injury caused by negligence, or liability that cannot lawfully be limited, and do not affect non-excludable statutory rights.

8. Your indemnity obligations

To the extent permitted by law, you must indemnify us and relevant personnel for losses and expenses reasonably incurred, including reasonable legal fees, from third-party claims arising from your breach of these Terms, unlawful use of services, or provision of infringing materials. We will promptly notify you and give you a reasonable opportunity to defend the claim. You must not agree to a settlement that imposes obligations on us or admits liability on our behalf without our written consent. This provision does not require you to bear losses caused by our own breach or fault.

9. Governing law, updates, and contact

These Terms are governed by Singapore law, and disputes are subject to the exclusive jurisdiction of Singapore courts unless mandatory law provides otherwise. We may amend these Terms, state the effective date, and give reasonable notice of material changes through page announcements, product notices, or email. Continued use after changes take effect constitutes acceptance. Separately signed agreements are amended according to their terms. Invalidity of one provision does not affect the others, and failure to exercise a right is not a waiver.

For questions about these Terms, contact hello@hast.so.