Connect WhatsApp

Open Meta Business Suite, select the business portfolio, then go to Settings → Accounts → WhatsApp accounts. Reuse an existing account and number when available.

First time: sign in and create an account

Choose the sign-in method for your account.

Select Add → Create a WhatsApp Business account.

Enter the real company or brand name and category, then complete the requested verification.

Choose from the number options offered to your account. Verify the number if you bring your own.

Return to the account list after creation. Check Meta for the display-name review and number status.

Open Meta for Developers. Select or create a business app in the same portfolio as the WABA.

No app yet: creation steps

Enter an app name and contact email. Choose the WhatsApp use case when available.

Select the target business portfolio and create the app.

In Business Suite, copy the ID in the WhatsApp account details as the Business Account ID (WABA ID).

Open Phone numbers and select the target number.

Copy the ID at the top of the dialog as the Phone Number ID. Also record the full phone number with its country code.

In Business Suite, open Users → System users. Select an existing user or create one with the Employee role.

Use Assign assets to select this app and WABA, then grant the access below.

Confirm both assets appear under Assigned assets, then select Generate token.

Select the same app, set an expiration, and select both scopes:

App and expiration selection

Choose an expiration for your usage. The Never option shown does not prevent revocation or invalidation.

Copy the generated access token.

In the same app, open App settings → Basic and reveal the App Secret.

Open app settings from Business Suite

You can also select the app under Accounts → Apps and choose Open in app dashboard from its menu.

Open Channels → New channel, choose WhatsApp, enter a name and international phone number, then continue.

Enter Phone Number ID, Business Account ID, Meta access token, and Meta App Secret, then create the channel.

Copy the full callback URL and Webhook Verify Token from the installation page for the next step.

1. In Meta for Developers, open the app’s Webhook settings and select WhatsApp Business Account.
2. Enter the AIP callback URL and Webhook Verify Token, then verify and save.
3. Subscribe to messages.
4. Complete Meta’s requirements for real messages and switch to Live if required.

Return to AIP, confirm platform setup is complete, select an enabled Agent, and save.

Send Hello from another WhatsApp number and confirm the reply in that conversation, then test an image or file. If admission is enabled, other users need an invitation code as prompted.